About Us

Company Background

Since 1995 ASA Solutions has been a leading provider of self-service solutions for Contact Centers. Headquartered in Scottsdale Arizona, ASA provides IVR Touch Tone, Advanced Speech Recognition, and CTI applications to companies throughout North America and the World. ASA has considerable expertise on industry-leading IVR platforms from Genesys, Nortel, Avaya, Intervoice, and Envox – and on open systems using VoiceXML and SALT. ASA is partnered with Nuance, the industry leader in Speech Recognition Technology.

ASA has developed hundreds of self-service applications for financial institutions, public utilities, governmental organizations, telecommunications companies, healthcare companies and others. A partial list of our clients includes: Bank of America, Charles Schwab & Co., American Express, Wells Fargo, Certegy, Comcast Cable, Pacific Bell Information Systems, City of Seattle, Continental Airlines, Mitsubishi Motors and Occidental Insurance.

ASA provides complete solutions including open VoiceXML IVR Platforms, custom Speech Applications, and system integration. Our services include application design, development, testing, SLAs (Service Level Agreements) and end-to-end project management. ASA delivers the finest customer service and lowest total-cost-of-ownership in the industry.