Core Strengths

Industry Experience and Expertise

ASA’s engineering group is comprised of experienced and highly skilled developers whose expertise includes IVR and Speech Recognition, C, Visual Basic, SQL Server, Web and VXML programming.

ASA’s engineers hold multiple systems certifications including:

• Genesys
• Nortel/Periphonics
• Avaya
• Intervoice
• Microsoft Certification
• Sun Solaris
• Nuance Natural Language
• SpeechWorks Natural Language

We also have the capability to speak and deploy IVR applications in the following languages:

• English
• Spanish
• Cantonese
• Mandarin
• Russian
• Tagali
• Turkish

Cross-Platform Experience

Since ASA deploys self-service applications on a variety of telephony platforms, we are particularly adept at multi-product integration. Whether using the manufacturer-provided tools or developing custom interfaces, ASA can integrate a variety of Switch, CTI, IVR and desktop components. Our expertise incorporates the following platforms:

CTI:

Avaya CentreVu, Genesys, Cisco ICM, MeridianLink & CallSponsor, Application Bridge

Switch:

Avaya, Nortel, Aspect, Rockwell, Siemens, Rolm, others Host

Communication:

3270, ODBC, XML, TCP/IP Sockets, MQ Series, others. Additionally, ASA has created custom contact center applications using its expertise in C, SQL Server, and Visual Basic.

Design & Development Methodology

ASA has developed a unique method for illustrating call flows known as the ASA GAP Chart. The Gap Chart is a picture of the entire application call flow, including menus, transfer points, host interactions and spoken vocabulary distilled into one easy-to-read graphical format.

The GAP Chart replaces hundreds of pages of requirement and design documentation and allows our customers to see and approve their application before coding begins. The GAP Chart is widely acclaimed, and indispensable to ASA and its clients.

ASA’s coding methodology centers on modular application development. We develop our applications in modules or blocks, isolating the complexity of the application into its component parts. Developing in this manner allows us to assign multiple resources to projects to reduce the timeline, produces clean code, and facilitates testing and troubleshooting. ASA also utilizes reusable objects in its development so that we do not have to redevelop similar functionality from scratch for each new project. This allows us to provide better quality applications at a reduced cost to our customers.

ASA Solutions Project Office

The processes in place at ASA Solutions ensure the success of every project. Collectively, ASA’s Project Office brings over 20 years of IVR project management, design, and development expertise to clients. The Project Office manages IVR projects from inception to delivery and beyond. ASA will:

• Facilitate Joint Application Design (JAD) sessions to create and/or finalize client’s business requirements.
  
• Produce a project timeline and detailed project plan to monitor all project tasks.
  
• Manage all aspects of the project.
  
• Insure quality projects are delivered within established project timelines & budgets.

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