Interactive Voice Response (IVR)

ASA provides total self-service solutions including the latest in Open VoiceXML platforms from industry leaders. In addition, ASA IVR develops and supports self service applications in the following environments:

• Genesys
• Nortel-Periphonics
• Intervoice
• Avaya
• C, Visual Basic, Web

ASA Has Implemented IVR Solutions for Clients Across Various Industries, Including:

• Banking
• Cable
• Education
• Financial Services
• Government Agencies
• Healthcare
• Investment
• Insurance
• Retail
• Telecommunications
• Transportation
• Utilities

ASA Solutions Provides IVR Services and Solutions to Meet Clients' Specific Needs:

Strategic Consulting

Provides analysis and identification of objectives.

Design, Development and Deployment

Consists of customized design, applications development, implementation, testing and training.

Support Services:

For all applications utilizing a dedicated support team. Clients may choose up to a 24/7 agreement, which may include system administration, monitoring, and detailed reporting.

ASA Solutions Gap Chart:

A specially developed integration tool allows for synchronization between specifications and design within the application.

Project Management:

To provide quality, comprehensive applications quickly and cost effectively.

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