Service Solutions » Client Success Stories
| Client: | Fortune 500 Brokerage Firm |
| Objective: | To increase automation and response time and reduce costs for one of America's largest national brokerage firms |
| Solution: | We developed a variety of service applications, including:
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| Results: | Implementing the ASA Solutions service applications helped our brokerage firm client save more than $2.5 million per year. |
| Client: | Cable Industry Leader |
| Objective: | To reduce overhead costs and increase contact center response time for a leading company in the cable television industry |
| Solution: | We developed and implemented a comprehensive suite of IVR applications, interfaces and performance reports on the Avaya Platform for our client including:
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| Results: | The ASA Solutions suite resulted in a 6% increase in resolution rate for our cable industry client, resulting in savings of nearly $1.8 million in the first year alone. In addition, our solution provided our client with a better understanding of how their business operates so they can react quickly to ongoing business needs. |