Service & Solutions for Avaya
Avaya is a leading technology company providing customer experience and cloud solutions to its global clients.
ASA Solutions routinely delivers custom and complex solutions to meet the myriad needs of its customers.
We've been supporting Avaya products for over 25 years, with collective decades of experience among our team. We maintain strong relationships with Avaya, and formerly employees are well-represented among our team, including senior leadership.
ASA Solutions has a proven track record as an excellent provider of advisory, consulting, and implementation services for your Avaya environment anywhere on Earth.
We have expert level knowledge of the entire suite of Avaya IVR products, including:
- AAOD: Avaya Aura Orchestration Designer (Certified)
- POM: Proactive Outreach Manager (Certified)
- CBA: Call Back Assist
- CMS: Call Management System (Certified)
- AAEP: Avaya Aura Experience Portal (Certiried)
- AES: Application Enablement Server
We provide consulting services including design of contact centers, management of contact centers (including scaling and call routing) development, testing, migration, reporting, analytics, integration and staffing of Avaya certified consultants to Fortune 100 customers to get the best return on their investments in Avaya.
Additionally, ASA Solutions has developed specific tools that have wide market acceptance on the Avaya products which provide fast and easy to implement solutions to common industry challenges.