REAL-TIME STATISTICS WHEN YOU NEED THEM
NeXorce Enterprise Suite monitors the heartbeat of the call center. Real-time & historical content from various Contact Center applications can be combined to create the one stop reporting tool agents and managers are requesting.
What's Critical to You?
Nexorce Real Time Reporting Solutions
- NeXorce provides comprehensive real-time call center reporting.
- Capture data using sockets, ODBC, XML, JSON, delimited flat files or from the web.
- Publish your information to a dashboard, desktop, web report, tablet, or smartphone.
DRIVE WORKFORCE EFFICIENCY AND EFFECTIVENESS
- Alert agents and managers with visual and audible cues.
- Enhance stakeholder performance by displaying goals and variances.
- Actionable real-time alerts mean better decision making, higher Customer Satisfaction (CSat) and improved First Call Resolution (FCR).
VERSATILE DISPLAY OPTIONS
- Tablet PCs: Display real-time information through wireless URL or network connection.
- LCD/LED Displays: Show real-time statistics, metrics, and messages on large format displays.
- Mobile Devices: Stay connected through email, SMS text, notifications and web reports delivered straight to your smartphone.
